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Hotel Unplugged

Hotel Unplugged has already become Rotterdam’s most Instagrammable hotel after opening in 2019. With one of the best locations in the city, they have become the go-to spot in the Dutch city and have been early adopters of some of the most advanced tech around thanks to their Mews PMS. Guests are able to check in without any human interaction at all, even by simply using WhatsApp if they want.

Although Unplugged is a ‘hotel run by technology but driven by people’, getting the right tech stack in place was not so straightforward. We spoke to GM Joanne Uland about how they solved their revenue management shortcomings.

Old school frustrations

“We used to use an agency for all our revenue management and it was one of those old-fashioned arrangements that nobody really checked. I started realising things were amiss as our prices were super low on holidays and then too high during random times. I was also having to call the consultant every day and manually change things myself.

So I decided to do a proper appraisal of our revenue setup and realised that it was a real mess. We were paying way too much money for an RM who was, essentially, not doing their job.”

Rapid implementation and instant results

“We needed a modern revenue management solution and Pace, now FLYR for Hospitality, really stood out. RM is definitely not my forte and I needed something I could trust, was easy to use and that worked. It does exactly what it promises. In fact, they are the only tech company we work with that I genuinely adore!

We decided to implement Pace (FLYR for Hospitality) several months after opening and figuring out the RM setup was totally off. When the time came, switching the new platform on was super easy. Everything worked immediately and we had automated pricing working straight away.

For us it’s all about automation and efficiency savings and Pace (FLYR for Hospitality) has delivered that in droves. We are a boutique hotel and I am doing so many roles at the same time that it’s often difficult to juggle them all. With Pace (FLYR for Hospitality)I know that revenue management is being taken care of by their awesome platform.”

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"We increased revenue by 22% while occupancy stayed about the same. FLYR for Hospitality allowed us to push the prices to a level where we never would have thought we could go."
"We boosted ADR by 15% in Q1 2021 at our flagship property Field Guide Lodge while raising our occupancy in comparison to Q1 2020…and that was before the pandemic!"
“We’ve seen some big revenue improvements since switching to Pace, now FLYR for Hospitality - some of our hotels have seen an average increase of 14% in ADR and 20% in room revenue.”