The terms and conditions of sale outlined below constitute, together with a valid reference number, the contract basis between you, the customer, and Flyr AS, the provider.
As a customer of Flyr AS, your purchases are regulated by several Norwegian laws:
- The E-commerce Act
- The Cancellation Act
- The Agreements Act
- The Consumer Purchases Act
- The Marketing Control Act
- The Personal Data Act
At lovdata.no you can read the text of these laws and get more information about your rights and obligations in consumer purchase agreements.
When purchasing flights, special conditions apply in relation to the right to cancel the agreement. Among which are rules related to the option to cancel and receive a refund. Information on these conditions is provided in the booking process when you book on flyr.com and in our app.
Parties to these terms and conditions of sale
Seller is Flyr AS, Nedre Vollgate 5, 0158 Oslo, Norway, Business registration no. 925 566 004 VAT. Hereinafter called “We” or “Us”.
Buyer is the person named in the booking, hereinafter called “You”, “you”, “Your” and “Yours”.
Booking a flight
Your booking is registered on our servers. The booking is valid when the payment card has been charged and a booking reference number has been issued. The booking is valid if it does not have deviations as a result of technical errors or if the booking differs from that which we offer through offers, marketing etc.
When we have received your order we will send a confirmation to the email address provided in the booking process. You must read through the confirmation and check that the departure time and flight details are correct via the link provided in the email.
If there are any changes to the booking these will be communicated to the registered email address. If you do not receive email confirmation immediately after booking, please contact us and provide your reference number so that we can correct the email address.
If your journey includes a stopover with accommodation, you must arrange and pay for the accommodation yourself. If you purchase a journey that includes a different arrival airport on the outward leg and departure airport on the return, you are responsible for arranging transfers between these two airports.
Travel-alone-assistance for children
You can book flights for children travelling alone (aged 5 - 11 years) with Flyr, with some restrictions. Contact us via chat or 4000 0063. Each child travelling alone will have a flight attendant to take care of them on board. There is therefore a limited number of places for this type of assistance. You can read more about travel-alone-assistance here. Parents/guardians must show ID both at check-in and when collecting children at the arrival airport.
Changes to your booking may be made based on the type of ticket you purchased. Mini tickets can be changed without charge up to 21 days before travel. Smart tickets can be changed without charge up to 3 days before travel. Flex tickets can be changed without charge up to 30 minutes before departure and are also fully refundable up to 30 minutes before departure. You may change travel date and time. You may change departure and destination as well without a change fee, though limited to domestic or international travels. The latter meaning that a domestic ticket may only be changed to another domestic ticket and an international ticket must be changed to another international flight.
If the price of the new journey is higher than the original journey, you must pay the difference in price. No refunds are given if the price of the new journey is less than the original.
Passport, visa and ID
The passenger is responsible for ensuring all travel documents are in order for the journey. Travel documents may include passports, visas, residency permits, return tickets and vaccination certificates. Information on passports, visa rules and any entry restrictions can be found via the embassy and/or consulate of the relevant country. Failure to present travel documents may result in you being unable to check in or board the flight.
Flights purchased through a third party, with Flyr as one of multiple airlines in the booking
Many websites sell trips where the booking includes flights with multiple airlines. In some cases, booking with these websites may mean a trip that includes stopovers is not “interlined”*. This means you need to check in again for onward flights. Flyr does not sell “interlined” tickets with multiple airlines. Flyr therefore assumes no liability for passengers who arrive late to a Flyr flight after flying with another airline. Equally, Flyr is not responsible for any onward connecting flights with another airline after flying with Flyr if our flight arrives late.
*Interlined itineraries: A flight journey issued with the same ticket number and travel code for multiple flight legs, with one or more airlines included in the journey. Flyr only offers interlined itineraries with Flyr as the sole airline for all flights.
Open purchase for 24 hours
Flyr will refund the flight price if you cancel within 24 hours of booking. To make changes to the ticket, the usual cancellation rules associated with the actual ticket type will apply.
If you cancel a journey and are entitled to a refund, the amount paid will be returned to the credit card used when booking. If your credit card has expired, please contact us via chat or telephone.
Cancellation due to illness, serious illness and death
We advise all passengers to take out a full-coverage travel insurance policy. In many cases, travel insurance will give a full refund of travel expenses in the event of serious illness or death of the passenger or a close family member.
We disclaim any liability for errors in pricing, data system downtime, marketing or sales campaigns. In such cases, situations may arise where we cannot offer the advertised ticket.
If there are insufficient funds on the credit card, the journey may be cancelled.
Use of travel documents issued to someone other than the passenger is not permitted and the passenger will not be allowed to board.
Flyr disclaims any liability for changes to government imposed taxes and fees and so-called fuel surcharges and invokes the right to levy such charges in the event of rebooking or changes to a journey.
For bookings that are invoiced, the final price on the invoice will apply.
Delays, overbooking and switching aircraft
Unfortunately, sometimes delays occur. Delays can arise due to poor weather, airspace restrictions and similar. Sometimes, delays are caused by our failure. In situations where force majeure does not apply, passengers may be entitled to compensation. You will find information on compensation here.
Depending on the length of the flight and the expected length of the delay, we can offer you assistance as long as this does not further delay the flight. Assistance can be provided in the form of food coupons/QR codes in the app, overnight hotel accommodation and assistance in amending itineraries. On rare occasions we may, due to operational conditions, make use of hired aircraft. In such cases, seating placement cannot be guaranteed because the seating arrangement of hired aircraft is not always the same as in our aircraft.
In some cases, we may use aircraft with fewer seats than our own aircraft. In such situations, Flyer has a responsibility for any passengers who are overbooked, according to EU regulations.
There are requirements for those who wish to sit beside the emergency exits and in the front row:
- Minimum age: 16 years
- You need to understand instructions from cabin crew in Norwegian or English
- You are physically able to open an emergency exit in an emergency. This means that you need to be able to act quickly and resolutely.
We will make an assessment of anyone sitting on seats at the emergency exits before all flights. If our employees consider that you are not suitable to sit at the emergency exit, we will offer you another seat.
Examples of people who may not sit at the emergency exit:
- People with leg fractures
- People with plaster casts on their arm or wrist
- Individuals who are clearly too weak to open the emergency exit
- Intoxicated persons
- Persons with reduced mobility
Privacy and personal data
We only store the data necessary to transport you in accordance with the travel document/agreement of carriage.
We only process personal data for other purposes, such as marketing, offers, and news if you have consented to us doing so. Before you give us consent, you must be informed of who is using the data and what it is used for.
Your personal data is only shared:
- If you have consented to sharing
- When it is necessary in order for us to fulfil the agreement with you (in practice, to be able to fly you)
- In cases where it is required by law
For more information about privacy and personal data storage, please read here.
In case of disputes, the parties shall first attempt to resolve the matter amicably. If this is unsuccessful, you may submit the case to the Norwegian Consumer Council or the Norwegian Complaints Board for Scheduled Flights (Reklamasjonsnemnda for rutefly).
All disputes shall be resolved under Norwegian law. If the case is brought before the court, it shall be decided at your venue, that is, usually in the vicinity of your registered address.
Flyr’s general conditions of carriage as of 30 May 2021
These are the terms and conditions that apply to booking a flight with the airline company, Flyr AS (hereinafter “Flyr”).
Flyr is a Norwegian airline that operates in accordance with the operating licence issued by the Norwegian Civil Aviation Authority. Our head office and registered address is at Nedre Vollgate 5, 0158 Oslo. Our business registration number is 925 566 004. Our airline codes are “FS” (IATA) and “FOX” (ICAO).
On our website, in our app and on the booking confirmation you will find a summary or excerpt of key provisions related to your booking; such a summary or excerpt does not, however, replace our complete terms and conditions as stated here. In the event of conflict, the terms and conditions stated here will apply.
You should read the terms and conditions carefully and ensure you understand them before booking your flight.
These terms and conditions include:
1.2.2 our policy in regard to cookies when you use our website or app, and
1.2.3 the order confirmation and any specific conditions stated therein.
1.3 Use of definitions. Individual words and expressions in these terms and conditions have defined meanings that are listed in clause 20.1 below.
1.4 In these terms and conditions when we refer to “Flyr”, “we”, “us”, or “our” we mean the airline company Flyr AS, Nedre Vollgate 5, 0158 Oslo, Norway, bus.reg.no. 925 566 004. When we refer to “you”, “you” or “yours” we mean you as passenger or booker of a flight.
1.5 If you purchase additional services through us such as car rental, hotel accommodation or travel insurance, the specific terms and conditions for these services will apply in addition to these terms and conditions. The specific terms and conditions will be stated when booking and on the booking confirmation(s) for these services.
1.6 If a stipulation in these terms and conditions should prove to be invalid or not comply with the provisions of mandatory law, such provisions will apply while other terms and conditions will remain valid.
When you fly with us
2.1 When you book a flight with us your contract is with Flyr and we will normally operate the flight you have booked using our own aircraft and crew.
2.2 If we do not operate the flight you booked, which may happen from time to time for various reasons, we will inform you of this as soon as possible. Any such transport will continue to be subject to these terms and conditions.
3.1 Flights may be booked directly from us through our website (www.flyr.com or www.flyr.no), our App, at our customer centre or from Flyr at airports where we have a ticket office.
3.2 You can also book your flight via a travel agent, both traditional travel agencies and internet travel agencies. If you book through such an agency, the travel agency may be registered as the booker with us, in which case the travel agency will be liable to you as outlined in clause 3.4.
3.3 When you book through us, you can view your booking by logging in with your reference number and surname. You can also view your booking with us if you have booked via a travel agency, as long as the agency does not use its own reference numbers that are out of Flyr’s control.
Booking for others
3.4 You can book a flight on behalf of other passengers. By booking for others, you accept and understand that you as booker:
3.4.1 Accept these terms and conditions on behalf of all passengers on the booking,
3.4.2 Accept responsibility to manage and share information about the booking, including these terms and conditions, to all passengers on the booking,
3.4.3 If you, as booker, are not a passenger you must enter the email address and telephone number of at least one of the passengers so that we can contact them directly with information associated with traffic developments, e.g. delays or cancellations,
3.4.4 Have received consent from each of the passengers to receive refunds (should this be relevant) in connection with the booking.
When is a booking confirmed?
3.6 When you complete the booking process with us and book a flight, it will be treated as an offer to enter into a contract with us. The offer is accepted by us and a contract established only when we generate a reference number in our system. If you have tried to book but for some reason have not succeeded and you have not received a reference number, you do not have a valid booking or contract with us. A reference number is a 6-character alphanumeric code, e.g. NM7G9H.
3.7 The reference number appears on the booking confirmation which we send to you via email when the booking has been completed. Please check all information carefully. You should contact us immediately if any part of the booking is incorrect.
3.8 Please contact our customer centre if you believe you have made a booking but have not yet received a reference number or booking confirmation.
Cancellation of booking in certain situations
3.9 We retain the right to cancel a flight or booking(s) associated with you, to deny boarding or implement other measures to protect ourselves and our systems with or without notice to you, if:
3.9.1 When requested to do so, you do not provide contact information about the cardholder so that we can perform a security check.
3.9.2 The cardholder has not authorised or rejects authorisation of the payment and/or claims that a booking is illegal/unauthorised.
3.9.3 You have not paid (or the party who booked has not paid on your behalf) the ticket price or other outstanding demands related to your booking.
3.9.4 We have reason to suspect that the booking or information that was provided in connection with the booking (either provided by the cardholder, booker or passenger) is illegal, misleading, attempted misuse, fraud, deception or other unauthorised or illegal act and/or
3.9.5 We have reasonable grounds to suspect that the cardholder, the booker or a passenger on the booking is linked to another form of illegal activity.
3.9.6 Upon request at check-in or boarding, you fail to show valid identification proving that you are the holder of the booking. It is not permitted to use a flight ticket issued in another person’s name.
Prices, taxes, fees and surcharges
4.1 Prices only apply to your specific flights. Our prices only cover airport transfers from airport to airport and do not include land transport or other additional services, unless otherwise stated. The ticket price depends on supply and demand, booking time, departure time and availability. The price is stated on the booking confirmation; for changes to the itinerary or travel date, the price may be different and the price difference must be paid.
Taxes and fees
4.2 Taxes and fees imposed by public authorities or airport authorities related to the flight must be paid by you. The amount is included in the total price you pay to us. All prices include local VAT.
4.3 In the event that taxes and fees increase or are introduced after you have made a booking, we can require you to pay an additional amount for you to be able to fly. If we ask you to pay an additional amount to cover increased/new taxes and fees, and you do not accept this, you are free to cancel the booking and have the ticket price refunded.
4.5 Our prices, including taxes and fees, must be paid in the currency shown at the time of booking. If you add additional flight services (e.g. seat selection, baggage or meals) or make changes on our website, in the app or via customer service, we will charge you in the same currency as the original booking. If you do this at the airport, we may charge you in the local currency.
Service surcharge and credit card surcharge
4.6 We reserve the right to charge a fee for bookings made by credit card. In which case, this will be specified when making a booking. This amount covers the additional costs associated with credit card transactions. Under certain circumstances, you may be subject to additional fees charged by your card issuer. Questions related to such fees must be directed to your card issuer.
4.7 Unless we inform you otherwise, you must pay the full amount related to your booking at the time of booking.
4.8 Available payment methods may vary depending on whether you use flyr.com, the app or other sales channels.
4.9 Your bank or card issuer may charge a fee for transactions in foreign currency or other transaction fees. We are not responsible for these fees.
5.1 Our prices and fees are non-refundable. If you cancel, do not make the flight or choose not to fly, you will not receive a refund, except as stated in these terms.
Cancellation within 24 hours of booking
5.2 If you cancel the entire booking within 24 hours after you have made the booking, we will refund the full amount. You can effect this cancellation on our website, in the app or at our customer centre. If you have booked through a travel agent, you can ask them to do this for you.
5.3 Please note that you cannot cancel a booking less than 2 hours before the scheduled departure time (30 minutes for flex tickets) of the first flight (even though it is within 24 hours of the booking).
Cancellations due to serious illness or death in the family
5.4 If you have to cancel due to a serious illness or death in the family, you should contact customer service as soon as possible.
You are not entitled to a refund from Flyr for cancellations due to serious illness or death as mentioned above. It is the individual traveller’s responsibility to take out comprehensive travel insurance.
Refund of taxes and fees
5.5 If you cancel, arrive late or do not fly, it will not affect any other flights in your booking. You can claim a refund of taxes and fees for flights you do not use. You can do this by contacting our customer centre.
5.6 We pay any refunds to the person who made the booking using the original payment method. If the original payment method or account is no longer available, we will select an alternative repayment method in the name of the booker. If you have booked through a travel agency, they are responsible for paying you a refund and we are not responsible for any fees the travel agency may charge to process the refund.
5.7 A refund to a person who claims to be the booker and uses the necessary booking and security information, and whom we may reasonably assume is the booker, will be considered a correct refund and we will not process any further claim for refunds from the booker or other passengers on the booking.
5.8 Refunds will normally be given in the currency in which the booking was made.
Change of passenger
6.3 You may not resell your ticket to another person. We reserve the right to cancel any booking, without refund, if we have reasonable grounds to believe that it may have been resold or made available for resale.
6.4 It is important that your name is spelled correctly on the booking confirmation and boarding pass and that it matches the name on the travel document. If not, you must correct this as soon as possible. You can do this on our website or in our app (only for changes of up to five letters). If you are unable to make the correction online, please contact our customer service.
6.5 If you have purchased a Fleks-ticket with Flyr, the ticket can be changed up to 30 minutes before the scheduled departure time.
How to make a change
6.6 You can change your ticket based on the type of ticket you have purchased. See details for your ticket type under Ticket Rules.
6.7 If you have booked through a travel agency, you must make changes through their booking system. They must process any changes for us no later than two hours before departure. You should check with your travel agent if they can do this for you. We are not responsible for fees to travel agencies.
6.8 The time limits listed in this clause 6 are based on the scheduled departure time of the original flight, or the flight you wish to change to, whichever comes first. These time limits do not change if your flight is delayed.
6.9 If you have ordered additional services for your trip - e.g. rental car, hotel, airport shuttle or travel insurance - you are responsible for making necessary changes to these services if your flight changes. We are not responsible for other changes such as these.
Passengers with reduced mobility, special assistance, etc.
Passengers with reduced mobility (PRM)
7.1 Support for the carriage of Passengers with Reduced Mobility (PRM), persons with illness/disabilities, or other persons requiring special assistance, must be registered with us in advance, unless otherwise required by applicable law, regulations or rulings. Passengers with disabilities who have informed us of any special requirements they may have at the time they booked tickets and who are accepted by us, shall not then be denied carriage on the basis of such disability or special requirements. Furthermore, we will make every reasonable effort to provide assistance to passengers with disabilities, even if the passenger has not notified us of such special requirements in advance. Pregnant women may be subject to advance arrangements with us.
7.2 Special assistance and conditions that require advance arrangements for our flights are available on our website and can also be obtained by contacting us or our authorised agents.
7.3 Should the passenger, at check-in or boarding, require special assistance when a request for this has not been made in time and in accordance with this clause, we have the right to refuse carriage to the passenger.
7.4 Special assistance will be performed in accordance with our rules for such assistance, and this information is available on our website and can be obtained by contacting us or our authorised agents at any time.
Unaccompanied minors (UM)
7.5 Support for the carriage of children without a travel companion must be registered with us in advance. Children traveling alone will not be accepted for carriage if, prior to departure, it appears that adverse weather conditions or other extraordinary circumstances may make it difficult to land at the planned point of arrival.
8.1 We use a system of allocated seats. You can choose seats for a fee when booking or at a later date on our website or app or by contacting customer service. Some of our ticket categories include seat selection as shown when booking. All seats are subject to availability when selecting the seats.
8.2 If you do not select a seat, we will automatically allocate you one when you check in. Placement cannot always be guaranteed, nor can passengers in the same booking be placed next to each other, although we will strive for this.
8.3 For safety reasons, some seats are restricted and not suitable for all passengers. See our seating policy for more information.
8.4 With the exception stated in clause 8.5 below, fees for seat selection are non-refundable. If you change flights and have paid for a seat on the original flight, we will try to offer you a similar seat on the new flight. If the fee for the new seat is higher than for your original seat, you will have to pay the difference to select the seat.
8.5 We reserve the right to change your seat for operational or safety reasons, either before the journey or on board the aircraft. If we are compelled to change your seat allocation, or if we rebook the flight due to delays and are unable to accommodate your seat selection by offering a seat in the same or a higher category as the one you purchased, you will be entitled to a refund of the seat fee.
Check-in and passenger information
9.1 For travel to many countries, you must also provide Advanced Passenger Information, e.g. passport number, expiration date, etc. You must ensure that the information provided is accurate and you must update your information as needed. When travelling, you must use the documents that correspond with the information you have submitted.
Deadlines for check-in
9.2 Check-in deadlines vary from airport to airport, and we recommend that you familiarise yourself with these deadlines and adhere to them. Your journey will be more comfortable if you give yourself plenty of time. We reserve the right to cancel your booking if you do not adhere to the specified check-in deadlines. You must have completed the check-in procedures no later than the given deadline. Check-in deadlines can be found on our website, or are available by contacting us or our authorised agents. Please note that check-in deadlines are subject to change at short notice and that Flyr cannot be held liable if you arrive late for check-in. For flights from abroad, we recommend that you consult the relevant departure airport’s website for check-in deadlines. For all onward flights included on your itinerary, you must obtain information about check-in deadlines yourself.
Deadlines for boarding
9.3 You must be present at the gate ready for boarding at the time specified by us. Deadlines for boarding at Norwegian airports can be found on our website or can be obtained by contacting us or our authorised agents. We may cancel your reservation if you have not arrived for boarding in time.
No obligation in case of failure to comply
9.4 We have no obligation (including, without limitation, an obligation to complete or pay any refund) or liability to you if you have not complied with the terms of this clause.
Arrival at the airport
10.1 You must arrive at the airport well in advance of your scheduled departure time to allow sufficient time for baggage check-in (if you have baggage to check-in), complete all necessary formalities and security procedures and be at the gate on time. Procedures may vary between airports and for specific flights. It is your responsibility to ensure that you adhere to these procedures. The closing times for baggage drop-off and for the boarding gate are shown on the booking confirmation and on our website. These closing times are based on the scheduled departure time for your flight. Unless we inform you otherwise, closing times will not change if your flight is delayed and you must still comply with them.
10.2 When requested to do so, you must be able to present the boarding pass and all necessary travel documents. You must comply with all security checks and procedures required by the authorities or airport authorities or by us. You must also comply with all the requirements of our infection control policy - see more information on our website. This includes the requirement to wear a face mask during the entire trip, as well as any documents you must bring with you if you are exempt due to health reasons. We may change our infection control policies from time to time and we will post the latest updates on our website. You must check and follow the most recent guidelines that apply to your flight.
If you arrive late to the plane
10.3 If you arrive at the gate after the stated closing time and/or you fail to present the boarding pass and all necessary travel documentation on request, we may refuse to carry you.
10.4 We are not responsible for any costs you incur because you arrived late for your flight and you will not be entitled to compensation or refunds.
Travel documentation and other requirements
10.5 We require all passengers to present photo ID at baggage drop-off and when boarding for all flights; this may also be required on domestic flights.
10.6 Documentation requirements vary by route, nationality and status. For entry to some countries, there may be requirements for a validity period for documentation (e.g. expiration date of passports) and these may be longer than planned stays. The requirements may also be different for children and people travelling with them. See the documentation page for more information. Please note that we cannot advise you on your individual situation.
10.7 It is your responsibility to check and comply with all applicable laws and requirements (including entry and exit visas or permits, health, medical and other documents) for all countries you fly to, from or through. You are also responsible for checking government advice and recommendations on travel abroad that may affect your trip.
10.8 We are not responsible for obtaining the necessary documents or ensuring your compliance with applicable laws, requirements or these terms and conditions. The submission of advanced passenger information (API) does not imply that you are accepted or eligible to enter any country or territory. We reserve the right to refuse to carry passengers who we reasonably believe have not complied with such requirements or where we are required to do so by public authorities.
Denial and restriction of transport
11.1 We may, at our reasonable discretion, refuse to carry you or your baggage if we have given you written notice that we will not carry you on our flights after the time such notice is given.
11.2 We may also refuse to carry you or your baggage if:
a) This is necessary to comply with laws, regulations or other provisions issued by public authorities;
b) Carriage of you or your baggage may endanger the safety and health of other passengers, the crew or others; or be to the detriment and/or be a nuisance to passengers, crew and airport personnel;
c) Your mental or physical health, including the influence of alcohol or narcotics, may cause danger or risk to yourself or your fellow passengers, crew or aircraft;
d) You have behaved in an objectionable manner during previous flights and we have reason to believe that such objectionable behaviour may occur again;
e) You have refused to comply with a security check;
f) You have not paid the applicable fare, taxes or fees for your trip;
g) You do not have valid travel documents for the country you are travelling to, you attempt to enter a country where you are in transit or for which you do not have valid travel documents, you attempt to destroy your travel documents during the flight or you refuse to hand over your travel documents to the flight crew against acknowledgement of receipt, or if we have reason to believe that you will not be allowed to enter the country where your destination is, or other countries that you will have to travel through to get to your destination;
h) You present a ticket that has been acquired illegally or has been purchased from anyone other than us or our authorised agents, or that has been reported lost or stolen, is a forgery, or you cannot prove that you are the person named on the ticket;
j) You fail to follow our security instructions.
If you have been refused carriage on the basis of one or more of the conditions described above in clause 11.2 (a-j), no prior written notice will be required and we will cancel your booking without liability to refund the ticket price or other expenses.
12.1 The baggage you may bring with you depends on the ticket category and any extras you have booked. Your booking confirmation shows how much baggage you may carry, including the number of checked baggage items you have booked and what hand baggage you may take with you on board the plane.
Check your booking confirmation carefully to find out what you have booked and can take with you on the flight. You can purchase extra checked baggage during the booking process or later on our website or app.
You must pay a fee for the transport of baggage that exceeds what you have booked. The applicable rates are available on our website.
Hand baggage (general)
12.2 The hand baggage you carry on board the aircraft must not be larger than can be fitted under the seat in front (small hand baggage) or in the closed overhead baggage bin (cabin baggage). If hand baggage cannot be stored in the prescribed manner, or if it weighs more than the maximum permitted weight, or for some reason is considered dangerous, it must be transported as checked baggage. We have fixed upper limits for the size and weight of hand baggage. Information about these limits can be obtained upon request from us, on our website or from our authorised agents. Other conditions may apply if another airline operates the route in question. These conditions will be available on request from the airline. If you contact us, however, we will help you to obtain these conditions.
12.3 Items that are not suitable as hand baggage (e.g. fragile musical instruments) and which do not meet the conditions in clause 12.2 will only be allowed as hand baggage if you have notified us in advance and we have accepted such transport. You may be charged an additional fee for this service.
12.4 You are responsible for personal effects and unchecked baggage that you carry onboard in the cabin. In the event of destruction, theft, loss or damage to personal effects or unchecked baggage, we may only be liable if it can be proved that we or our officers or our agents have acted in a blameworthy manner, and the said liability will then be limited to the amount defined in clause 15 of these terms and conditions.
Small hand baggage (under the seat in front of you)
12.5 You are allowed to carry a small piece of hand baggage on all flights.
12.6 This hand baggage must meet the requirements for weight and dimensions described in our baggage policy. If it does not, it will be placed in the cargo hold of the aircraft and you will be charged a fee for checked baggage at the gate. Small hand baggage is normally a carrying case (max. 40 x 35 x 20 cm), which can fit under the seat in front of you.
Cabin baggage (in the overhead baggage bin)
12.7 If your booking confirmation states that you have purchased a ticket that includes it, you can also bring a piece of cabin baggage (max. 56 x 45 x 25 cm) which must be able to fit in the overhead bin above the rows of seats. This may not weigh more than a maximum of 10 kg. In the event the baggage bins are full, cabin baggage may be sent as checked baggage. You will be informed of this when boarding. You will not be charged for this.
12.8 We may check baggage size and weight before boarding. If you bring hand baggage to the gate that exceeds the permitted amount, size and weight, it will be placed in the hold (if we can accept it), and you will be charged a fee for checked baggage. We do not take responsibility for the baggage you leave behind if it has been rejected at the gate. Always make sure to remove all valuables, important items such as medicines and travel documents from all baggage to be placed in the hold.
12.9 We charge for each piece of checked baggage. See your booking confirmation to see how much baggage is included in your booking.
12.10 When baggage is handed over to us for check-in, we will take care of the baggage and issue a baggage tag for each piece of checked baggage.
12.11 When dropping off your baggage for check-in, you are obliged to;
a) affix a label that contains your name at minimum
b) pack all baggage in suitable packaging, as described on our website, in order to avoid being refused carriage in accordance with clause 8.4.2
12.12 You must collect your checked baggage as soon as it is available at the point of arrival or stopover. If you do not pick up your baggage within a reasonable time, we may charge a storage fee. If your checked baggage is not picked up within three (3) months after it is available for collection, we can remove it without incurring liability to you.
12.13 Only those who can present a baggage receipt and baggage tag are entitled to receive checked baggage.
12.14 If a person who requests baggage handover cannot present a baggage receipt or identify the baggage with a baggage tag, we will only hand over the baggage to the person if he or she can satisfactorily prove his or her ownership of the baggage.
12.15 We will do our best to ensure that checked baggage is transported on the same aircraft as you. However, checked baggage that is not transported on the same aircraft will be returned as soon as practicable, unless applicable law requires you to be present at customs clearance.
Baggage from strangers
12.16 You must maintain full control over the contents of all your baggage and you must refuse to carry, in checked or unchecked baggage, items or baggage given to you by any third party.
Items that are not accepted as baggage
12.17 You may not carry in your baggage any items the carriage of which is prohibited or restricted by applicable regulations in any state of departure, arrival or stopover or state over which the aircraft is flying en route, including in particular:
a) Items that may endanger the aircraft, persons or goods on board the aircraft, such as the objects specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), as well as in our regulations. These articles include, but are not limited to, asbestos, explosives, pressurised gas, oxidising, radioactive or magnetised substances capable of posing a significant risk to health, safety or property when transported by air;
b) Items which in our evaluation are unsuitable for transport as they are considered a danger to safety, or they are unsuitable for transport due to weight, dimensions, unpleasant odour, configuration or which are fragile or easily perishable. Further information can be obtained by contacting us or our authorised agents;
c) Weapons and ammunition, other than those used for organised hunting or sports, shall not be carried as baggage. However, weapons and ammunition for use in hunting or sports can be accepted as checked baggage in accordance with our regulations. Weapons must be unloaded, secured and securely packed. Carriage of ammunition is subject to ICAO and IATA regulations, see 12.17 a).
Domestic exceptions in Norway: We allow you to check in properly packed (the bolt must be disassembled) and secured weapons without ammunition.
We allow you to send up to 5 kg of ammunition (per person) as checked baggage. The maximum number of kilos for more than one person may not be combined in the same package. The ammunition must be properly packed. Ammunition containing explosive projectiles or projectiles intended for ignition is not permitted. Weapons and ammunition must always be sent as special baggage and may not be sent from Bagdrop.
d) Cutting weapons, stabbing weapons and aerosols that can be used as assault or defensive weapons, antique weapons, copies of weapons, swords, knives and similar items can be accepted as checked baggage subject to our approval. Under no circumstances can these types of weapons be carried in the cabin.
e) Checked baggage must not contain fragile and perishable items, or special valuables such as money, keys, prescription drugs, glasses/sunglasses, cameras, jewellery, precious metals, PCs, personal electronic equipment, mobile phones, musical instruments, securities, business documents, passports or other identification papers, or samples.
f) Live animals, with the exception of dogs and cats, for which there is room for a limited number on board. Contact customer service to book carriage for pets.
g) It is not permitted to carry the following on our aircraft, neither as hand baggage nor as checked baggage: Self-balancing vehicles (hoverboards, etc.), scooters, and other types of vehicles and larger toys that contain lithium batteries. See also information from the IATA on lithium batteries.
It is also not permitted to send electric bicycles as baggage.
Liability for damages
12.18 We are not liable for compensation if items mentioned in the clauses above are still included in your baggage despite being prohibited.
Right to refuse carriage
12.19 With the exception of those stated in clauses 12.17 c) and 12.17 d), we will not carry items as baggage as described in 12.17 and we may also refuse further carriage of such items if such items are discovered en route.
12.20 We may refuse to carry any item as baggage if we find, after exercising reasonable judgment, that such an item is not suitable for air transport. This may be due to its size, shape, weight, content or other properties or due to safety or operational reasons or because it is to the detriment of other passengers.
12.21 We may refuse to accept baggage for carriage if we find, after exercising reasonable judgment, that the baggage is not properly packed in suitable packaging. Upon request, we will provide information on how to pack baggage.
12.22 Unless otherwise agreed with us, we may carry the part of your baggage that exceeds the current permitted weight on a later flight without us having to pay you compensation for delayed delivery of such overweight baggage.
12.23 If your checked baggage exceeds the permitted weight limit or if the passenger has more than the permitted number of pieces of checked baggage, this will be charged as excess baggage. Weight restrictions and fee rates for excess baggage can be obtained on request from us, on our website or from customer service. Rules and fees for excess baggage may be subject to change.
Right to conduct inspection
12.24 For security reasons, we may request permission to carry out an inspection, also by means of an X-ray, both of yourself and your baggage. If you are not present, your baggage may be inspected in your absence. This is for the purpose of determining whether you are in possession of, and/or whether your baggage consists of, items such as firearms, ammunition or other types of weapons that have not been presented to us in accordance with clause 12.17 c) or 12.17 d). If you refuse to comply with such a request, we may refuse to carry you and/or your baggage. If a scan causes injury to you or damage to your baggage, we are not liable to you if the damage did not occur due to error or negligence on our part.
12.25 If we agree to the transport of animals, these will be accepted for carriage only on the following conditions:
a) In accordance with current regulations, the transport of certain categories of animals is prohibited. Information about this is available from us on request, on our website or via our authorised agents.
b) You are responsible for ensuring that transported animals are placed in approved cages and accompanied by valid health and vaccination certificates, import permits and any other documents required by the country of entry or transit. If these are not in order in advance, we will not accept carriage. This type of transportation may also involve additional conditions. Contact our customer centre for more information.
c) If the animal, including cages and food, is accepted as baggage, it is, however, not included in the baggage allowance. Separate rates apply to the transport of animals. See our page on transporting animals for more information or contact customer service.
d) Assistance dogs/service dogs for physically disabled passengers will be transported free of charge in addition to the normal baggage allowance in accordance with our regulations.
e) We are not responsible for injury, loss, illness or death of the animal that we have approved for transport, unless we have shown negligence in our treatment of the animal.
f) We are not responsible for an animal holding all necessary exit and entry permits, health certificates or other necessary documents in connection with the animal’s entry into or transit through any country, state or territory. The person who brings/sends the animal must reimburse us for all fines, costs and losses incurred by us in this context.
Conduct on board the aircraft
13.1 If, in our reasonable opinion, during boarding or while on board the aircraft you behave in such a way that you expose the aircraft or any person or property to danger, or obstruct the crew in the performance of their duties, or refuse to obey the crew’s instructions, including, but not limited to, instructions regarding safety, smoking, alcohol or drug use or behaving in a manner that creates discomfort, inconvenience, property damage or personal injury to other passengers or crew, we may take such measures as we deem reasonably necessary to prevent the continuation of such behaviour, including coercion. You may be removed from the aircraft and denied further carriage at any point, and will be liable to prosecution for offenses committed on board the plane. In addition, upon request, you must indemnify us for all costs and/or losses incurred by us in connection with such conduct on your part, including costs associated with a stopover.
13.2 For safety and regulatory reasons, we may prohibit the carriage or restrict the use of electronic equipment on board the aircraft, including, but not limited to, mobile phones, laptops, portable recording devices, portable radios, CD players, electronic games or transfer devices, including radio-controlled toys, walkie-talkies and other personal electronic devices. The use of hearing aids and cardiac stimulators/pacemakers is permitted. Exceptions may apply to electronic equipment with flight mode. Flight mode must be activated when the aircraft crew announces this.
Schedules, route changes, delays, cancellations, etc.
14.1 Route times and timetables are not guaranteed and may change between the date the timetable is published and the date you intend to travel. We reserve the right to make route changes.
14.2 We are not responsible for errors or omissions in our schedules or other information published by third parties about dates or times or whether routes are in operation.
14.3 We may at any time, after a booking has been made, be required to change timetables or cancel, divert, deny boarding or delay a flight. This may, for example, be due to security concerns, necessary approvals from the authorities or for other commercial or operational reasons.
14.4 In the event of cancellation or significant changes, we will inform the customer as soon as we can reasonably do so by using the contact information in the reservation. If you have booked the trip, it is your responsibility to contact all other passengers in the reservation regarding such changes.
14.5 The rules on cancellation, delays and denied boarding are described in the Convention and (where applicable) Regulation EU261. Nothing in these terms and conditions shall affect your rights under applicable law. More information about your rights and about help with irregularities can be found on our website. We also refer you to clause 17 regarding procedures for lodging claims under Regulation EU261.
15.1 These terms and conditions govern our liability to you.
15.2 The liability of any airline involved in your itinerary is determined in accordance with the individual airline’s general conditions of carriage. If we issue a ticket for carriage with another airline, we do so only as an agent for the other airline, and we have no liability for this carriage.
Our liability rules
15.3 Unless otherwise stated in our terms of carriage, the carriage, as defined in the Convention, will be subject to the liability rules laid down in the Convention. These liability rules also apply in cases where such carriage is not international carriage and where liability rules laid down in the Convention nevertheless apply.
15.3.1 Any liability we have for damage will be reduced in the event of your participation in causing or contributing to the damage.
15.3.2 We are only liable for damage that occurs during flights or part(s) of flight(s) where our airline code is listed in the ticket field for airline codes for the flight in question or part(s) of the flight (s) and/or the particular flight or part(s) of the flight(s) are operated by us. If another airline conducts the actual flight, you can choose whether you want to lodge your complaint or address your claim either to us or to the other airline. For checked baggage, you can choose to direct your claim to either the first or last airline involved in your journey.
15.3.3 We are not liable for losses caused by our compliance with applicable laws, regulations and rules issued by public authorities, or caused by your failure to comply with the same laws, regulations and rules.
15.3.4 Our liability to you only includes financial liability for documented losses and expenses that can be reimbursed in accordance with the Convention and other applicable legislation. You are responsible for limiting your expenses and losses.
15.3.5 We are not liable for illness, personal injury, disability or death if such illness, personal injury, disability or death can be attributed to your age or mental or physical condition. We are also not liable if your health condition deteriorates on board, unless this condition or deterioration is the result of an accident that occurred on board the aircraft or during boarding or disembarkation operations.
15.3.6 Our liability is conditional upon you providing relevant documentation. Such documentation includes, if available, receipts showing the price and date of any purchases. With regard to liability for baggage, any depreciation will be deducted from the final amount of compensation.
15.3.7 Your contract of carriage with us, including these terms and conditions of carriage and the disclaimers and limitations applicable to our liability, apply equally to our authorised agents, employees and representatives. The total amount that may be claimed from us and from such authorised agents, employees and representatives shall not exceed our potential liability.
15.3.8 Unless expressly stated otherwise, none of the provisions of these General Terms and Conditions of Carriage shall mean that we waive any exceptions or limitations to our liability as a result of the Convention or any other applicable law.
Liability for baggage
15.4 We are only liable for damage to unchecked baggage (hand baggage) if we can be held to blame for the incident.
15.5 If we have not acted negligently and it is not shown that we have treated your baggage in such a way that we should have known that damage would likely occur, our liability in the event of damage to baggage is limited to 1131 SDR per passenger.
15.6 If the value of your baggage exceeds our maximum compensation amount, you should inform us of this when you check in, or make sure that your baggage is fully insured before departure.
15.7 As long as we have not acted negligently and thereby can be held to blame for the incident, we are not liable for damage or injury that your baggage inflicts on other people or other people’s property. You are liable for any loss due to damage caused by your baggage, including damage caused to us.
15.8 We are not liable for damage and loss of items that are not allowed to be carried as checked baggage pursuant to clause 8.3. This includes fragile and perishable items, or special valuables such as money, keys, prescription drugs, glasses/sunglasses, cameras, jewellery, precious metals, computers, personal electronic equipment, cell phones, musical instruments, securities, business documents, passports and other identification documents, or samples.
15.9 We are not liable for cosmetic and/or superficial damage to your baggage during the trip and which is caused by normal wear and tear.
Liability for personal injuries
15.10 Except as mentioned in clause 15.11, we have no upper limit of financial liability in connection with the death or personal injury of passengers.
15.11 In the case of personal injury or death of passengers, however, we are not liable for damages exceeding SDR 128821 per passenger if we can demonstrate that the injury was not caused due to negligence or omission on our part or by our authorised agents, employees and representatives. The same applies if the injury is solely caused by a third party’s omission or negligence.
15.12 Clauses 15.10 and 15.11 do not apply in connection with claims submitted through national health insurers or other public offices. We will provide financial compensation to you or your relatives for documented expenses that exceed the payments you receive from national health insurers or other public offices.
15.13 That which is stated here does not affect our rights in connection with claims made by or on behalf of any person who has intentionally caused damage that has resulted in death or personal injury.
15.14 Except as provided for in clauses 15.3.2 and 15.3.3, we reserve the right to defend ourselves in accordance with the Convention or other applicable law with respect to claims for damages relating to the death and personal injury of passengers. We also reserve the right to claim recourse from any third party.
15.15 We shall, without delay, and no later than 15 (fifteen) days after the person entitled to such compensation has been identified, pay an advance on compensation to cover immediate financial needs. This advance will be calculated in accordance with the loss incurred.
Without it being considered recognition of liability for the above, such an advance payment in the event of death shall not be less per passenger than an amount in NOK corresponding to 16,000 SDR.
An advance payment is not an acknowledgment of liability and may be set off against any amount paid in connection with a later compensation liability. This advance payment may not, however, be claimed for repayment unless:
i. We can demonstrate that the injured or dead passenger themselves caused or negligently contributed to the injury, or
ii. it is later shown that the person who received the advance payment caused or negligently contributed to the injury or was not the person who was entitled to compensation.
15.16 We have at all times sufficient liability insurance to meet all legal requirements.
Liability in case of delays
15.17 In addition to our obligations described in clause 14, if we have caused a delay to you or your checked baggage, we will only be liable for losses caused by the delay if we and our employees and agents (for example our handling agents) have not taken all necessary precautions to avoid the loss, or that this has not been possible for us. If we are liable for loss/damages caused by delay, our liability is limited as follows:
15.17.1 Our liability for damages caused by the delay of Passengers is limited to 5346 SDR per passenger.
15.17.2 Our liability for damages caused by delay in checked Baggage is limited to 1288 SDR per Passenger.
16.1 As our liability is limited, you should always ensure that you have adequate insurance coverage for the entire trip, including coverage of the value of your baggage and contents, as well as health risks.
Submission of claims, limitation period, etc.
17.1 If your baggage is damaged, lost or delayed during a flight, you must notify our airport staff at the arrival airport as soon as you discover the damage. If you accept your baggage without submitting a complaint, this is considered sufficient proof that your baggage was delivered to you in good condition and in accordance with these terms, unless you can prove otherwise.
17.2 Any claim for compensation for damage, loss or delay of baggage must be made in writing (email or letter) to Flyr within the following deadlines:
in the event of damage to baggage: As soon as you discover the damage and no later than seven days after receipt of the baggage.
in the event of delay: No later than 21 days after the baggage is made available to you again.
Compensation claims in accordance with Regulation EU261
Claims deadlines and limitation periods
17.3 Claims for compensation pursuant to Regulation (EU) no. 261/2004 are subject to rules on claims deadlines and limitation periods pursuant to national law. Passengers wishing to make such a claim must therefore do so without undue delay, otherwise the claim will be rejected as late or lapsed. The deadline calculation is based on the day the aircraft arrives, or should have arrived, at the destination for the journey in question.
17.4 Any claim for financial compensation must be reported to us in writing without undue delay after you became aware of the default. If not, your right to claim the default against us will lapse and the claim will be rejected as late. This means that if no extraordinary circumstances are demonstrated to justify exceeding the deadline, claims made later than two (2) months after the journey was completed will be rejected as submitted too late.
17.5 If the claim is not accepted by us, regardless of the basis for this, you must take legal action within one (1) year after the journey has ended in order for the claim not to lapse. The parties have hereby agreed on a shorter deadline than the primary rules of the Norwegian Aviation Act and the Norwegian Limitation Act, see the Aviation Act section 10-29 and the Limitation Act section 2. The one-year deadline is absolute and is not extended by the Limitation Act’s other rules.
Claims submitted by third parties
17.6 In order to submit compensation claims in accordance with EU261, you must submit the claim directly to us at Flyr and allow us 28 days (or a shorter period as stated in currently applicable law) to respond directly to you before a third party is engaged to file claims on your behalf.
17.7 Except as set forth in clauses 17.8 and 17.9 below, we will not process claims filed by a third party if the passenger in question has not first sent the claim directly to us and given us time to respond, in accordance with clause 17.6 above,
17.8 Clauses 17.6 and 17.7 above do not apply to passengers who cannot submit claims themselves. The guardian of a passenger who is unable to submit a claim can submit claims to us on behalf of the passenger. We may request proof that the guardian has the authority to lodge a claim on behalf of the passenger.
17.9 A passenger may submit a claim to us on behalf of other passengers in the same booking. We may request proof that the passenger has the consent of the other passengers in the booking to make a claim on their behalf.
17.10 Except as provided in clauses 17.8 and 17.9 above, we will not process claims filed by a third party unless the claim is accompanied by appropriate documentation showing the third party’s authorisation to act on behalf of the passenger.
17.11 This provision does not prevent passengers from consulting legal or other third party advisers before sending their claims directly to us.
17.12 Any compensation is paid to the payment card that was used when booking the trip or to the bank account belonging to the passenger in the booking to which the claim applies. We can request proof that the bank account belongs to the passenger in question.
17.13 For general inquiries or complaints, you can contact us using the information on the website “Contact us”.
Transfer of claims
You can only transfer a claim or any right to compensation or reimbursement you may have against us to
natural persons registered as passengers on your booking; if you are a member of a travel group, to other passengers in that travel group
if the passenger is a minor or otherwise not legally competent, to the guardians of the passengers;
if transfer of the claim is required by law.
With the exception of the above, you agree not to transfer any right to restitution, compensation or reimbursement against us. Any other transfer will be invalid.
18.1 We control the means by which, and purposes for which, your personal data is processed by us and we are the “data controller” in respect of privacy legislation, including EU Regulation 2016/679 (the General Data Protection Regulation or GDPR)
18.3 Make sure that the contact information for the Booker and all passengers given to us is correct and update this immediately if there are changes. You can do this via our website or app.
Other regulations, rules, guidelines and procedures
19.1 Carriage of you and your baggage is also carried out in accordance with other regulations, including our routines, policies and procedures, which are established for reasons of operational safety, punctuality and passenger service. Our internal terms and policies, which may change from time to time. These include the transport of unaccompanied minor children, passengers in need of special assistance, pregnant women, sick passengers, restrictions on the use of electrical equipment, the transport of certain types of dangerous items, a ban on smoking and consumption of alcohol brought on board, etc. We will give you information about the regulations where you are affected by them.
Waiver of claims
19.2 No agent, employee or representative of Flyr is authorised to waive claims or terms and conditions set forth in these terms and conditions.
Change of terms and conditions
19.3 Flyr reserves the right to change and revise these terms and conditions. Currently applicable terms and conditions are published on our website and app.
Choice of law and venue
19.2 Unless otherwise stipulated by mandatory law (including the Convention and Regulation EU261), the contract between us, these terms and conditions, and our services are subject to Norwegian law. You may bring a case against us in Norwegian courts, which will have non-exclusive jurisdiction over any dispute (contractual or non-contractual) that arises as a result of or in connection with this agreement, including questions regarding existence, validity or termination.
20.1 The following words will have the following meanings when used in these terms and conditions:
“Agent” means a third party that offers services to passengers by booking flights on their behalf, such as travel agents, tour operators or business booking tools.
“App” means Flyr’s mobile applications that are linked to the website and operated by or for Flyr and where bookings can be made.
“Automatic baggage drop-off” means automatic marking of baggage and check-in machines that we use at certain airports.
“Baggage” means your personal belongings that accompany you on the trip, including hand baggage and checked baggage.
“Baggage ID tag” means a document issued by us to identify each part of checked baggage.
“Booking” means a booking of one or more flights with Flyr (with any additional services) accepted by us in accordance with clause 3.7 of these terms and conditions.
“Booking confirmation” means the confirmation page and/or email from Flyr to the customer, which includes your booking reference and states the details of your booking and all the special terms and conditions that apply to your booking.
“Booker” means the adult, at least 18 years old, who makes a booking on behalf of all passengers on a reservation.
“EU261” means Regulation (EC) 261/2004 of 11 February 2004, which lays down standard rules on compensation and assistance to passengers in the event of denial of boarding and cancellation or long delays on flights.
“Airport authority” means the owner or operator of an airport from which we operate.
“Airport staff” means a member of the airport staff or a representative acting on our behalf.
“Applicable law” means all laws, statutes, regulations, bye-laws and mandatory guidelines, including the Convention, that apply to the booking, your journey with us,and all other services we offer you under these terms and conditions.
“Hand baggage” means all baggage you have on board your plane (including handbags, folders and computer bags) and which is not checked baggage (if we check any part of your baggage into the cargo hold at check-in or at the gate, it is treated as checked baggage) .
“Checked baggage” means baggage that we receiveand which is loaded on board the aircraft and for which we have issued a baggage ID tag.
“Convention” means: a) the Warsaw Convention 1929, b) the Warsaw Convention as amended by The Hague Protocol on 28 September 1955, c) the Warsaw Convention as amended by The Hague Protocol and by Additional Protocol 4 of Montreal (1975) and d) the Montreal Convention (1999), as supplemented by the Guadalajara Convention (1961) where applicable.
“Customer service” means telephone and website employees at Flyr’s customer service and details of this are provided on the “Contact us” page.
“Companion” means a passenger of at least 16 years of age who in an emergency is physically able to assist a passenger with special needs.
“Crew” means cabin and/or flight personnel operating our aircraft.
“Website” means flyr.com/flyr.no or other websites that are part of flyr.com/flyr.no and are operated by or for Flyr and where bookings can be made.
“Public charge” means an air passenger charge and/or equivalent passenger charge imposed by public authorities in certain jurisdictions that we are required to pay on your behalf for your flight.
“Passenger(s)” means any person or persons in a booking who are carried, or will be carried, by Flyr (other than the crew).
“Reference number” means the alphanumeric code that we issue to the booker for confirmation and identification of each booking.
“Closing time” means closing time for check-in, baggage drop-off or the gate of your aircraft, as stated in the booking confirmation, your boarding pass or on our website.
“SDR” (Special Drawing Rights) is an international monetary unit defined by the International Monetary Fund (IMF).
“Additional services” means services that we offer in addition to our flights.
“Advanced Passenger Information (API)” means additional information required when traveling to different countries (including information about your travel documents) and which must be provided as part of the check-in process. We are required by law to disclose this information to government agencies before the journey.
We at Flyr AS take privacy seriously and follow image-based rules regarding the handling and processing of personal data.
You can find more detailed information here.
The information can be obtained via our website, www.flyr.com / www.flyr.no, our app, our customer center, our social media, or communication directly with you; for example, as a passenger on board, through competitions, surveys, and the like.
When you book a flight with us or provide any data about yourself to us, as described above, we transfer that data and store it, as we will describe below. Our systems are built to protect your data and we will protect the data in accordance with these privacy policies.
What personal data do we collect and why do we have to store it?
We store data about you and all other people registered in your booking. This is data you provide to us and which we, as an airline, must have in order to have sufficient information about you as a passenger. Examples of data we store: Name of traveler, telephone number, e-mail address, booking number (travel reference), date of birth, departure airport, arrival airport, travel date, flight(s), seat number, number of luggage ordered, type of luggage, relatives (for example, whether the traveler is a child traveling alone or if the passenger states 'next of kin'), passport information, visa information, and complaints or claims for compensation.
Why do we need to save this?
The personal data mentioned above can be used in communication with you as a passenger at Flyr AS. Examples of use of the data: Notification of route changes, notification of check-in, notification of delays, notification of meal voucher, required information for processing, follow-up of complaints, or processing of compensation claims.
We want to make you aware of your rights; including the right to be removed and the right of access.
# End-User License Agreement (“Agreement”)
The Flyr app is made by Fusetools AS on behalf of Flyr AS. This License Agreement is made between you (an individualor single entity) and Fusetools AS (“Fuse”, “we”).
By clicking “I accept” or by installing or using this product (the “Software”),you agree to have read and understood this LicenseAgreement and to be bound by its terms and conditions.
In short, and for explanatory purposes only, when you download the software application (the “Software” as defined below), theuse of this Software isgoverned by the terms herein,
while the provision of the services that the Software rests on (the “Service”) is governed by separate terms between you and your Service Provider (the “Service Provider Terms”).
## 1. Definitions
“Software” means all of the contents of the files or other media in the software for which this Agreement is provided, including but not limited to the executable program code running on your mobile device(s).The Software does notinclude the Service. “Service” means the cloud or backend functionality that implements the business ules, functionality, content and data for which the Software serves as afront-end provided by the “Service Provider” identified in the Service Provider Terms. For the avoidance of doubt, Fuse is not responsible or liable for the provision, management, operation, support or any other aspects of the Service.
## 2. License
Provided that you otherwise comply with this License Agreement, you are granted a limited, non-exclusive, non-transferrable licenseto install, run and use theSoftware on handheld devices for the purposes of accessing and using theService.
## 3. License Restrictions
You may not (a) assign, sublicense, sell, rent or otherwise distribute the Software and/or this Agreement to any third party;(b) allow others to use, run or otherwise access the Software; (c) modify or otherwise create derivative works based on the Software; (d) decompile, reverseengineer, disassemble or otherwise reduce the object code parts of the Softwareto a human-perceivable
form; or (e) remove this Agreement from the Software.
## 4. No Warranty
The Software is provided “as is”, without warranty of any kind, express orimplied, including but not limited to the warranties of merchantability, fitness for a particular purpose (including fitness for a particular operating system or particular configurations) and non-infringement.
## 5. Limitation of Liability
In no event shall Fuse be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise, arising from or in connection with the Software, including but not limited to any indirect and consequential damages (such as damages for the loss of profits, loss of data, breach of contract, and the inability to use equipmentor other software).
## 6. Privacy
Fuse takes the matters of protection and securityof its users' information very seriously and will treat any and all such information in accordance with the privacy statement for the Software, which is located directly below this Agreement, and incorporated into this Agreement by this reference.
## 7. Termination
This License is effective until terminated by you or Fuse for fault orconvenience. In the event that you fail to comply with the terms of this Agreement, the license(s) granted hereunder shall immediately cease, and you must destroy all copies of the Software. Sections 4, 5, 6 and 7 shall survive any expiration or termination of this Agreement.
## 8. Governing Law and Dispute Resolution
The License Agreement is governed by the laws of Norway. Any disputes arising in connection with this License Agreement shall be referred to the courts of Oslo, Norway.
# Privacy Statement for the Software
The Software only serves as a front-end for the Service and Fuse does not collect any user information such as names, email, passwords or other information you submit to the Service through the Software. Any such information you provide is managed by the Service Provider and is not made available to Fuse. We strongly advise you to closely review the terms of service and privacy policies of the Service Provider. In addition, certain information resulting from the use of the Software may be defined as personaldata, i.e., real time location information from your device and certain telemetry data as described below.
## Real time location information
The Software may request access to the real time location information of your device if you use map features in the Software. This location information may also be provided to the Service backend if this is required by the Service (e.g.if some action you perform in the Service needs to know where you are). The legal basis for such processing is the fulfillmentof an agreement and/or legitimate interest. Such information is not made accessible to, nor stored by Fuse. If you do not want the Software to use your location for the purposes setforth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings.
## Telemetry data
Fuse may collect telemetry data during your use of the Software, such asanonymized usage statistics (e.g. “which pages doapp users spend most timeon”), app installation IDs, IP addresses, mobile device type, OS version and error and crash reports. Some of this information may amount to personal information. Fuse uses this information in order to improve and troubleshoot the Software, and to monitor its stability and operation. The legal basis of the processing is fulfillment of an agreement and/or legitimate interest. Personaldata (e.g., IP addresses) is retained by Fuse fora period of 12 months and then deleted. Anonymized and aggregated telemetry information may be stored longer, but only as long as this is required for the purposes described above.
Fuse may disclose telemetry data
- to the Service Provider who provides the Service, but in such event only in anonymized and aggregated form, in order for theService Provider to monitor how well the Software serves as a front-end fortheir Service;
- as required by law, such as to comply with a subpoena, or similar legalprocess;
- when we believe in good faith that disclosure is necessary to protect ourrights, protect your safety or the safety of others, investigate fraud, orrespond to a government request;
- with our trusted providers of services and infrastructure who work on our
behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to applicable privacy laws and regulations and this privacy statement.
Fuse is concerned about safeguarding the confidentiality of any information collected through the Software. Fuse employs physical, electronic, and procedural safeguards to protect information we process and maintain. For example, access to this information is limited to authorized employees and contractors who need to know that information in order to operate, develop or improve the Service.
## External sites
The Software may contain links to third-party sites. If you click on athird-party link, you will be directed to that site. Note that these external sites are not operated by Fuse. Therefore, we strongly advise you to review the privacy policies of these websites. Fuse has no control over and assumes no responsibility or liability for the content, privacy policies, or practices of any third-party sites or services.
You can stop all collection of information by the Software by uninstalling the Software. You may use the standard uninstall processes as may be available aspart of your mobile device or via the mobile application marketplace or network.
Flyr+ is an easy-to-use loyalty program that rewards members without necessarily having to travel frequently.
1.2 In order to sign up for Flyr+, you need to authenticate with Vipps and create a member profile with Flyr. Only individuals older than 16 years can join and only one profile per person is permitted. You can at any time choose to terminate your membership, but please note that any benefits earned and registered via Flyr+ will immediately cease to exist when the membership is terminated.
1.3 You membership in Flyr+ is personal and you are responsible for making sure no other individual has access to your Flyr+ profile. It is not allowed to use Flyr+ for any commercial purposes. Please contact us if you suspect that your Flyr+ membership is being used without your consent or knowledge.
1.4 Violation of these terms and conditions, abuse of the membership or any other misuse can lead to immediate termination of your Flyr+ profile. Suspicion of incriminating violation of these terms and conditions, or other criminal offences relating to being a Flyr+ member, will also be subject to justicial proceedings by the authorities in Norway.
1.5 The current version of these terms and conditions is always the applicable. Only significant changes or changes that require active consent with the communicated via other channels than the website. For changes that requires active consent, and in the case of the accept not being renewed by the member, we reserve the right to cancel the membership with a three month notice period.
2. Loyalty program
2.1 Flyr+ is a loyalty program that gives to travel related benefits as a member. Enrolment is free, but qualifying purchases may be necessary to obtain some of the benefits.
2.2 As a member of Flyr+ you will always receive the current member discount on Smart- and Fleks-tickets, excluding government taxes and fees. The discount is available immediately after enrolment, and is applicable for all bookings done with the Flyr+ profile and for the entire booking as long as you are part of the travelling company.
2.3 As a member of Flyr+ you can collect different types of stamps in order to complete a stamp card. A completed stamp card gives you a voucher with a set value in NOK. The value stated on the loyalty programs information page on the time of issuance is applicable. Stamps can be collected in the following ways:
- Travel stamp: You get a stamp for each flight with Flyr. The stamps are personal and are issued to your Flyr+ profile on the day of travel. No stamp is issued for canceled flights with refundable tickets. If you desire, you can choose not to collect stamps when making a booking. Other members of Flyr+ can collect stamps as long as their Flyr+ profile is added to the booking.
- Referral stamp: You get a stamp for each new member you refer to the program. The stamps are issued to your Flyr+ profile when the referred member has enrolled and authenticated with Vipps. The new member is also rewarded with a stamp as a thank you for signing up.
2.4 A completed stamp card consists of ten stamps, where at least of one the stamps must be a travel stamp. There are no limitations to how many stamps you can collect or how many stamp cards you can complete. The stamp card has a validity of 12 months from the date of the first stamp added to the stamp card. If the validity period expires, the stamp card and the stamps registered on the stamp card will be deleted permanently. We reserver the right to extend the validity of stamp cards longer than the typical 12 month period.
2.5 The vouchers are issued to your Flyr+ profile when a stampcard is completed and has a value of NOK 500. A voucher will typically have a validity of 12 months from date of issuance. Only one voucher is applicable per booking and the voucher cannot be used on more than one booking. If the total amount for the booking is lower than the vouchers value, no remaining value is available after completion of purchase and use of voucher. Vouchers issued before fuctionality for redemption is available (1 Sept at the latest) will have the validity period extended.
2.6 There are no restrictions applicable to bookings that are paid or partially paid with vouchers. The general terms and conditions, and the conditions of sale and carriage are the same for bookings made with vouchers as form of payment or partial payment as they are for any other forms of payment.
2.7 We reserve the right to correct stamps that are issued by error, including incidents where the error is caused by circumstances on our side, and also for stamps issued in violation of these membership terms. This right is applicable also in case of already issued and redeemed vouchers.
2.9 We reserve the right to change, pause or cancel the entire loyalty program or parts of it. How long it will take from a change is alerted until it is in effect, is dependant of the character and significance of the change. Minor changes can be put into effect upon notification of the changes, whereas significant changes are put into effect with a notification period of minimum one month.
3.1 In order to manage your membership in Flyr+, you will receive relevant communication via electronic channels such as e-mail, mobile app and SMS. This includes updates on the terms and conditions of the program, notification of expiration of vouchers, reminders about deadlines for collecting stamps on stamp cards and other information about the use of your membership. This type of communication is mandatory.
3.2 By signing up you also agree to receiving marketing content via electronic channels such as e-mail, mobile app and SMS. This includes offers on airline tickets, product news and other commercial initiatives from both us and our partners. You can manage the settings for this type of communication from My Profile after registration.
4.1 The terms and conditions for Flyr+ should be regulated by and interpreted in accordance with Norwegian law. Both parties to the agreement accept Oslo District Court as venue to resolve any disputes that may arise because of the program’s terms and conditions.
4.2 If a situation that we cannot reasonably avoid or overcome the consequences of arise, it may prevent us from fulfilling our obligations to you as a member. In such cases, our obligations cease for as long as the extraordinary situation persists.
4.3 Our security measures aim to ensure that your member information is protected against unauthorized access and use. Despite this we recommend that you think twice about becoming a member if you live at a secret address or for various reasons want to stay completely anonymous.
4.4 As a member you are responsible for any taxes and fees that must be paid in accordance with Norwegian law if you have received benefits from a business travel paid for by an employer.
4.5 We reserve the right to transfer all or part of the rights and obligations to another legal entity that may continue to operate the loyalty program. If the program is discontinued due to legislation, court rulings, orders from public authorities or similar, all benefits can cease immediately without notice.
The terms and conditions for Flyr+ were last updated 30 March 2022.