FLYR & Riyadh Air: The first – and only – native Offer & Order platform is now live
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FLYR + Riyadh Air

Riyadh Air runs on FLYR Offer & Order

A world-first reference for modern airline retailing at network scale.
Riyadh Air Logo
Riyadh Air Airliner in the Sky

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Riyadh Air operates with a modern Offer & Order architecture at the core of its commercial operations – replacing tickets, fragmented records, and legacy constraints with a single, unified order.

Powered by FLYR, this implementation establishes a new reference point for modern airline retailing at network scale.

At a glance

  • World’s first Offer & Order network airline
  • ONE Order-based architecture
  • Dynamic offers and unified shopping cart
  • Single order across the full journey
  • Modular, multi-vendor ecosystem

A new airline built for modern retailing

As a new national carrier, Riyadh Air had a rare opportunity: design its commercial platform without legacy retailing constraints, while still operating at full-service network scale.

From the start, the goal was clear: operate like a modern retailer, not a ticketing system.

“We had an incredibly ambitious vision: to launch a premium airline from the ground up, in a way no other airline has ever been created. FLYR has designed and delivered a platform that can quickly adapt and scale to our needs and pushes the boundaries of what airline retailing can be.”
– Tony Douglas, CEO, Riyadh Air

Offer & Order as the foundation

Riyadh Air chose FLYR Offer & Order as the foundation of its commercial operations, enabling:
Together, these capabilities establish a new reference model for modern airline retailing.

What travelers experience

Plan trips using Shopping Cart

One of the most prominent customer-facing features enabled by FLYR Offer & Order is the Shopping Cart, familiar to all modern e-commerce platforms and now available for airlines.

UI of the shopping cart feature in Riyadh Air's app
Customers who are not ready to buy or want to explore multiple options can add trips to their cart.
UI of the shopping cart feature in Riyadh Air's app
Cart can be used to compare multiple options, showing the latest available pricing.
UI of the shopping cart feature in Riyadh Air's app
Customer can check out quickly and easily thanks to saved preferences and personal details.

How the ecosystem is structured

Riyadh Air’s Offer & Order implementation brings together multiple systems within a modular architecture designed for flexibility, scale, and long-term evolution.
Preview of the one-pager available for download

A reference for the industry

While many airlines are only beginning their Offer & Order transition, Riyadh Air provides a concrete example of what a fully native model looks like at network scale.
Riyadh Air Logo

“As we introduce new features and expand what’s possible, we’re establishing new standards for what travelers should expect. If this raises the bar for the industry, even better.”

– Abe Dev, VP Digital Technology and Innovation, Riyadh Air

Explore what’s possible with FLYR Offer & Order

Shopping Cart

The foundation of modern airline retailing

A persistent, omnichannel cart that lets travelers build multi-product itineraries—flights, ancillaries, and third-party services—powering seamless shopping, bundling, and servicing.
Mobile UI showing offers derived from FLYR marketplace - a hotel stay, a SIM card, and a car rental
Marketplace

From airline to full travel retailer

Expand the airline storefront by dynamically bundling flights with hotels, ground transport, activities, and more—all in one seamless experience and unified order.

Seamless Servicing

Complex changes made simple

Unify and enable self-servicing of all post-booking actions so every trip stays in sync across air, non-air, and partners.
Mobile phone UI showing offers from an airline for various trip bundles
Dynamic Offers

Dynamic offers, optimized margins — in real-time

AI-driven pricing and bundling that delivers contextual, margin-optimized offers in real-time and across any channel—with no filed fare ladders.
Cross-Airline Retailing

Powering seamless airline partner commerce

Sell and service partner airline content in a single cart—combining flights and ancillaries, with shared loyalty benefits and automated settlement.

In the news

Learn more about our partnership