Customer Experience for Airlines
Provide a full-service retailing front end to improve the customer journey.
Request a demoCustomer Experience
Build a full-service retailing front end that easily integrates with any legacy shopping API and order management system to support all customer-initiated digital interactions and provide more flexibility and consistency. Automate and manage fare marketing, campaigns, and compliance restraints to identify and target the right markets with the lowest federally-compliant pricing, and stay connected to customers with automated outbound messaging.
Internet Booking Engine
Manage direct channels to control customer experience from search to booking, upsell ancillaries, and manage bookings.
Full-service retail front end
Maintain one flexible channel for customers to create new bookings or adjust existing bookings, add ancillary products and services, and more to improve customer-initiated digital experiences for online bookings.
Shift focus from indirect channels
Save costs, offer more ancillaries to market more quickly and provide a frictionless booking experience for travelers.
Focus on traveler booking experience and conversion optimization
Funnel conversion analytics and airline-side tooling allow users to customize content and flows of potential travelers.
Compatible with any PSS or OMS system
Integrate booking engine directly with any availability, pricing, and shopping applications used by the airline.
Bringing e-commerce to the revenue operating system
FLYR acquires Newshore, further accelerating AI-driven business agility by adding dynamic pricing, bundling, and offer management to help airlines and transportation leaders provide a seamless customer journey.
Customer Messaging
Manage post-booking communications with automated email, SMS, and push notifications.
Improve customer experience with better communication
Manage post-booking communications like flight or schedule changes, gate updates, time to board, and disruptions with automated email, SMS, and push notifications to improve the traveler experience.
Group Booking Engine
Manage group booking experiences in a single, functional UI.
Manage groups and corporation customer experiences
Provide the same high-quality experience as typical direct channels across B2B sales, including direct groups, tour operators, corporations, and subscriptions, with a two-stage booking journey from initial contract to order creation.
Fare Marketing Automation
Manage campaigns, markets, and compliance restraints to keep channels up-to-date and compliant.
Fare marketing through proactive automation
Lead with inventory-first marketing across all digital channels to reduce costs, increase customer satisfaction, and drive direct revenue to maximize marketing resources and yield improved engagement and results.
Compliant and Comprehensive
Built with compliance at its core, all advertised fares are under your control and continually checked to ensure compliance. That same process ensures all markets are treated equally, enabling you to use your fares to drive demand even if search traffic is low.
Marketing Optimization
Manage and identify the right markets and dates to target paid and unpaid campaigns.
Efficiently manage marketing campaigns automatically
Increase direct channel bookings, avoid compliance fines, and limit customer complaints while reducing costs.
Supports out-of-the-box integrations
Pair with email campaigns, paid ad channels like Google, Bing, Facebook, and more.
Optimize campaign targeting
Boost revenue with the only solution for airlines to manage and automatically identify the right markets and dates to target for paid and unpaid marketing campaigns.
Ensure marketing dollars are being spent efficiently
Rebalance bids and budgets in paid search and other biddable media, and autogenerate audiences for promotional activity based on prior engagement.
The future of marketing in RM is here
We’re helping airline marketers advertise compelling – and compliant – prices all year round.
Promotion Canvas
Send accurate promotional notifications based on inventory and customer events.
Create and manage promotional content
Intelligently manage all communications for SMS, push notifications, and emails based on itinerary and customer events, with out-of-the-box templates or customizable branding options.
Increase conversion rates for promotional campaigns
Dedicated promotional landing pages branded to match the campaign leverage FLYR’s Marketing Automation application to target the right audience to promote products and services.
Find out what makes FLYR’s platform so powerful
Deep learning AI
Our AI-first platform uses the latest technology to constantly learn from context.
Single-pane view
View and analyze all revenue data in one place.
Streamlined processes
Manage business outcomes with adaptable automation capabilities.
Legacy compatible
Process-focused implementation that includes backward-facing integration and powerful APIs.
Request a demo
FLYR helps airlines unify data, make smarter decisions, and modernize e-commerce and customer experiences. Get in touch today to learn more about how we can help you optimize revenue performance across your operations.
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