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Customer Experience for Airlines

Provide a full-service retailing front end to improve the customer journey.

Product Line

Customer Experience

Build a full-service retailing front end that easily integrates with any legacy shopping API and order management system to support all customer-initiated digital interactions and provide more flexibility and consistency. Automate and manage fare marketing, campaigns, and compliance restraints to identify and target the right markets with the lowest federally-compliant pricing, and stay connected to customers with automated outbound messaging.
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Internet Booking Engine

Manage direct channels to control customer experience from search to booking, upsell ancillaries, and manage bookings.

Internet Booking UI

Full-service retail front end

Maintain one flexible channel for customers to create new bookings or adjust existing bookings, add ancillary products and services, and more to improve customer-initiated digital experiences for online bookings.

Shift focus from indirect channels

Save costs, offer more ancillaries to market more quickly and provide a frictionless booking experience for travelers.
Internet booking UI
Internet Booking Front End UI

Focus on traveler booking experience and conversion optimization

Funnel conversion analytics and airline-side tooling allow users to customize content and flows of potential travelers.

Compatible with any PSS or OMS system

Integrate booking engine directly with any availability, pricing, and shopping applications used by the airline.
Consumer sitting on roof looking at computer in front of a city skyline.
Article | 6 minutes Read

Fast-Tracking Customer Experience and Revenue Performance with Offer and Order

By providing tailored, intelligent offers to each traveler and managing orders as a single source of truth, airlines can realize more value and boost customer loyalty.
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Customer Messaging

Manage post-booking communications with automated email, SMS, and push notifications.

Customer messaging UI

Improve customer experience with better communication

Manage post-booking communications like flight or schedule changes, gate updates, time to board, and disruptions with automated email, SMS, and push notifications to improve the traveler experience.
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Group Booking Engine

Manage group booking experiences in a single, functional UI.

Group Booking Engine UI

Manage groups and corporation customer experiences

Provide the same high-quality experience as typical direct channels across B2B sales, including direct groups, tour operators, corporations, and subscriptions, with a two-stage booking journey from initial contract to order creation.
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Fare Marketing Automation

Manage campaigns, markets, and compliance restraints to keep channels up-to-date and compliant.

Fare Marketing Automation map UI

Fare marketing through proactive automation

Lead with inventory-first marketing across all digital channels to reduce costs, increase customer satisfaction, and drive direct revenue to maximize marketing resources and yield improved engagement and results.

Compliant and Comprehensive

Built with compliance at its core, all advertised fares are under your control and continually checked to ensure compliance. That same process ensures all markets are treated equally, enabling you to use your fares to drive demand even if search traffic is low.
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Marketing Optimization

Manage and identify the right markets and dates to target paid and unpaid campaigns.

Efficiently manage marketing campaigns automatically

Increase direct channel bookings, avoid compliance fines, and limit customer complaints while reducing costs.

Supports out-of-the-box integrations

Pair with email campaigns, paid ad channels like Google, Bing, Facebook, and more.

Optimize campaign targeting

Boost revenue with the only solution for airlines to manage and automatically identify the right markets and dates to target for paid and unpaid marketing campaigns.

Ensure marketing dollars are being spent efficiently

Rebalance bids and budgets in paid search and other biddable media, and autogenerate audiences for promotional activity based on prior engagement.
traveler looking at airport flight board
Article | 2 minutes Read

The Future of Marketing in RM is Here

We’re helping airline marketers advertise compelling – and compliant – prices all year round.
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Promotion Canvas

Send accurate promotional notifications based on inventory and customer events.

Create and manage promotional content

Intelligently manage all communications for SMS, push notifications, and emails based on itinerary and customer events, with out-of-the-box templates or customizable branding options.

Increase conversion rates for promotional campaigns

Dedicated promotional landing pages branded to match the campaign leverage FLYR’s Marketing Automation application to target the right audience to promote products and services.
Promotion canvas UI


Find out what makes FLYR’s platform so powerful

Deep learning AI

Our AI-first platform uses the latest technology to constantly learn from context.

Single-pane view

View and analyze all revenue data in one place.

Streamlined processes

Manage business outcomes with adaptable automation capabilities.

Legacy compatible

Process-focused implementation that includes backward-facing integration and powerful APIs.

Get in touch

Request a demo

FLYR helps airlines unify data, make smarter decisions, and modernize e-commerce and customer experiences. Get in touch today to learn more about how we can help you optimize revenue performance across your operations.
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